Overview

At bravonexmyra, we're committed to providing exceptional budgeting tools and financial education services. While we work hard to ensure every customer has a positive experience, we understand that sometimes a refund may be necessary. This policy outlines when refunds are available, how to request them, and what you can expect during the process.

Refund Eligibility Criteria

To qualify for a refund, your situation must meet specific criteria. We've designed these requirements to be fair while protecting our service integrity and ensuring genuine need for refunds.

• 1
  Request submitted within 30 days of initial purchase or subscription activation
• 2
  Technical issues that prevent platform access and cannot be resolved by our support team
• 3
  Duplicate charges or billing errors on your account
• 4
  Service significantly differs from advertised features or capabilities
• 5
  Unauthorized charges made without your consent

Refund Process Timeline

Our refund process follows a structured timeline to ensure thorough review while providing timely resolution. Here's what happens after you submit your refund request:

Payment Method Processing

Refunds are processed differently depending on your original payment method. Processing times may vary based on your financial institution's policies.

Non-Refundable Scenarios

Certain situations fall outside our standard refund policy. Understanding these exceptions helps set appropriate expectations for your refund request.

Partial Refunds

In specific circumstances, we may offer partial refunds. These are evaluated case-by-case and typically apply when service disruptions affect only part of your subscription period or when technical issues are resolved partway through your billing cycle.

Alternative Solutions

Before requesting a refund, consider these alternatives that might better address your concerns. Sometimes these options provide better long-term value than a refund.

Account credits can be applied to future subscriptions, plan downgrades may better match your needs, extended trial periods give you more time to evaluate our service, and one-on-one support sessions can help resolve specific issues you're experiencing.

Subscription Cancellations

Cancelling your subscription is different from requesting a refund. You can cancel anytime through your account settings, and you'll retain access until your current billing period ends. Cancellation doesn't automatically trigger a refund but stops future charges.

Dispute Resolution

If you disagree with a refund decision, you can appeal within 14 days of receiving our response. Appeals should include new information or circumstances not previously considered. We review all appeals with a fresh perspective and may reverse previous decisions when warranted.